#chat-launcher{position:fixed;bottom:20px;right:20px;background-color:#10b981;color:#fff;padding:12px 16px;border-radius:50px;box-shadow:0 4px 12px rgb(0 0 0 / .25);cursor:pointer;font-weight:700;z-index:9999;transition:all 0.3s ease;font-size:14px}#chat-box{position:fixed;bottom:20px;right:20px;width:340px;background:#fff;border-radius:12px;box-shadow:0 0 12px rgb(0 0 0 / .15);overflow:hidden;z-index:10000;display:flex;flex-direction:column}#chat-header{background-color:#10b981;color:#fff;padding:12px;font-size:15px;font-weight:700;text-align:center;cursor:pointer}#chat-content{padding:16px;max-height:400px;overflow-y:auto;padding-bottom:30px}.mensagem-wrapper{display:flex;align-items:stretch;gap:6px}.mensagem-wrapper textarea{flex-grow:1;resize:none;margin-bottom:0}#botao-enviar{background-color:#3B82F6;color:#fff;border:none;border-radius:50%;width:40px;height:40px;font-size:16px;font-weight:700;cursor:pointer;align-self:flex-end;transition:background-color 0.2s ease}#botao-enviar:hover{background-color:#2563eb}@media (max-width:480px){#chat-box{width:90%;right:5%}#chat-launcher{padding:10px 14px;font-size:13px}}.chat-section{margin-bottom:12px}.chat-btn,.submenu-btn{display:block;width:100%;padding:10px;border-radius:6px;border:none;font-size:14px;cursor:pointer;margin-bottom:8px}.chat-btn{color:#fff}.btn-encomenda{background-color:#3B82F6}.btn-produto{background-color:#8B5CF6}.btn-info{background-color:#F97316}.btn-reclamacao{background-color:#EF4444}.submenu-btn{background-color:#e5e7eb;color:#111827;text-align:left}.hidden{display:none}input[type="email"],input[type="text"],textarea{width:100%;padding:8px;font-size:14px;margin-bottom:10px;border:1px solid #ccc;border-radius:6px}textarea{resize:vertical;max-height:120px}.privacy{font-size:12px;margin-bottom:12px}.error{color:red;font-size:12px;margin-bottom:8px}.mensagem.sistema{background:#f3f4f6;color:#555;font-style:italic;padding:8px 12px;border-radius:16px;margin:6px 0;display:inline-block;font-size:14px;position:relative;max-width:70%;width:fit-content;animation:fadeIn 0.3s ease-in-out}.mensagem.sistema::after{content:" ";display:inline-block;vertical-align:bottom;width:1em;height:1em;background:radial-gradient(currentColor 25%,transparent 25%);background-size:33% 100%;background-repeat:no-repeat;background-position:left,center,right;animation:ellipsisSteps 1.2s infinite steps(3)}@keyframes ellipsisSteps{0%{background-position:left}33%{background-position:center}66%{background-position:right}100%{background-position:left}}@keyframes fadeIn{from{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}#chat-disclaimer{background:#f3f4f6;color:#000;font-size:12px;text-align:center;padding:2px 6px;height:19px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}